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Great service and prices.
We have been customers for over 2 years, when it was known as Golden Valley Cable. New management has been responsive and friendly, no changes in quality...
Fantastic broadband connection. Extremely reliable. Excellent speeds at all time.
Haven't had to use customer service yet.
The technician went above and beyond to help me get connected. There was a mix up originally as I was moving into a new build and I was told it could be activated remotely so the installation date was prior to my moving date but that didn't matter. The technician did what he could without visiting the property and talked me through what to do when I actually moved in. He also tried to re-arrange his schedules to ensure I was dealt with as priority. Very pleased with his efforts to help me.
I have been with them for 10 years. They have always provided excellent service and support. Customer service is expert but able to explain clearly and simply. I have had occasional transition problems to new equipment. Technical people have always given all the time necessary to ensure I end up happy. I would be impatient with me sometimes. They never are. The price is excellent too.
We have changed to Route 66 wish we had done so earlier the whole process was straight forward. We were fed up with the other companies high prices and lousy customer service. And their internet kept dropping. We are very pleased with Route 66 excellent customer services as well.
Spot on standard of service and great technical support.
JUST PERFECT..!! Fast totally reliable...includes all services...get the best forget the rest...